Effective date: September 05, 2018
Metanoia Travel Private Limited (“us”, “we”, or “our”) operates the https://www.metanoiatravelguide.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service.
Policy have the same meanings as in our Terms and Conditions, accessible from https://www.metanoiatravelguide.com
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Collection of personal information
You may be asked for personal information anytime you are in contact with Metanoia Travel Private Limited directly or indirectly through a third party.
The only way we will get any kind of personal information is if you choose to give it to us in following circumstance:
When you make a reservation or purchase from our website or through our customer service team – by email, letter, fax, on the phone or in physical store.
When you register with us, subscribe to our newsletter, enter competitions, send us queries or register for promotions.
When you take part in surveys or provide us with feedback
When you engage with us in any online or offline event, promotions, page hosted by us on a third party platform or location
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Use of personal information
The personal information collected is primarily used and passed on to third parties where it is necessary to process your booking, enquiry or participation.
Your details may be passed to countries outside of the India in order to process and arrange for the products and services you request or confirm your participation. These details may also pass through our online frauds detector service
When you submit your booking or request to us and/or participate in our initiatives, you agree that we may use and transfer your personal information in this manner.
The personal information we collect helps us to keep you posted about Metanoia Travel’s latest product announcements, offers, promotions and events. It also allows us to improve our services, content and advertising. If you wish to
unsubscribe, you can choose to do so.
We may also use the personal information to improve our product offering, develop, and deliver products, services, content and advertising.
We may use personal information to send you important notices and communications regarding our products and services availed or changes to the terms and conditions and policies. .
Personal information may also be used internally for research, analysis and auditing.
We will use the information primarily for the following purposes:
By using this website you authorize us to contact you via email or phone on your contact details provided above and offer you information and services for the product you have opted for.
You authorize us to call you for the mentioned purpose for a period of upto 30 to 60 days irrespective of whether you are registered with the NDNC registry.
Allow you to access specific account information. Providing customization: We may use the information provided by you to customize your visit to the Web Site by displaying appropriate content at our judgment and discretion.
To send you information about products and services offered by Metanoia Travel and its Affiliates, to contact you for payment reminder notices, travel vouchers and to keep you updated on the Travel sector through our newsletters. In event you do not wish to receive such information, you may unsubscribe through the facility in the email message you receive.
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser
version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Metanoia Travel Private Limited uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Disclosure Of Data
Metanoia Travel Private Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Metanoia Travel Private Limited
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
To protect your personal information and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and user should use it to protect the information transmission while
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal
Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Permissions Required For Using Our Mobile Applications
When the Metanoia Travel app is installed on your phone a list of permissions will appear and are needed for the smooth functioning of the application.
The permissions that Metanoia Travel requires and the data that shall be accessed and its use are as below:
Location: This permission enables us to give you the nearest branch details from your location in case you require any physical assistance with regards to any travel query.
SMS: If you allow us to access your SMS, we can send you SMS related to ‘OTP’ and send holiday package details to your mobile number.
Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centers directly through the app.
Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing holiday packages with your friends, etc.
Photo/ Media/ Files: The libraries in the app use these permissions to save and cache images and document data for your ease and faster
use of the app while you browse with us the next time. By saving image and document data locally, your phone does not need to re-download the same every time you use the app.
Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google
may use the collected data to contextualize and personalize the ads of its own advertising network.
from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.metanoiatravelguide.com/privacy-policy/
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become
aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By visiting this page on our website: https://www.metanoiatravelguide.com/contact-us/
We are the leading travel experts and destination specialists who know everything you need for a spectacular luxury travel of a lifetime to these incredible countries -
Turkey, Morocco, Egypt, Croatia, Greece, Kenya, Tanzania, South Africa, Vietnam, Cambodia, Singapore, Malaysia, Hong Kong, Bali, Sri Lanka, Maldives & Russia.